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July 31, 2008


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Gaea Honeycutt

That's an excellent point, Janet. Incentives are a good way to increase a response rate. They can also include membership, product or service discounts.

Janet Miller

I agree a customer survey will help you offer what your customers need and/or want. Just remember that there needs a reason for them to take time to complete your survey. What's in it for them? It doesn't have to be a big reason, maybe the completed survey becomes an entry in a drawing for a small prize? You will get more responses and therefore better info if there's a reason for them to complete and submit the survey besides "it will help me give you better service".

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