A guest blog by Anna Urman
If I had a dollar for every time a small IT contractor told me that they "can really do any IT project for any agency," or that their ideal client is the Department of Homeland Security . . . well, I would have a good start towards my kid's college fund.
I do not mean to cast doubt on their technical expertise. In fact, I understand that many services, business practices, and technology processes are easily replicable across commercial and government markets.
So, when a Fortune 500 company says that they can do "everything", they can prove it with past performance, customer recommendations, resumes of experts with narrowly focused specialties, and success stories. When, on the other hand, a 50-person company claims a broad spectrum of expertise, they come across as "a mile wide and an inch deep", raising serious doubts about their ability to do a wide array of services well.
It is the job of small and new government contractors to present themselves as competent and reliable businesses that will help a government client meet its needs and excel in its mission -- and here's how it should be done:
Specialize in a narrow area. Identify a core competency with which you can demonstrate an expertise and show a record of success. That does not mean that you will be unable pursue other types of work, but it will begin to establish credibility in a defined area.For more information on finding your market, identifying opportunities, performing competitive intelligence, or creating a capture/account plan for public sector sales, contact Tactical Insight.
Concentrate on a few target customers, and dig in. Who within the government is most likely to use your services? What are the characteristics of your ideal client? Because your time and financial resources are limited, it’s unrealistic to pursue every federal, state and local agency in the US.
Differentiate yourself from the competition. The first step is knowing the competitio. The second step is making yourself stand out against the crowd. For example, if most of the other vendors are large firms, use your size as an advantage. Or, if your competitors are generalists, carve out a specialty for yourself.
Be present when your customer agencies do vendor outreach. Attend industry days, make yourself available to answer questions, or provide information (such as white papers) that showcase solutions to their problems to cement your role as a valuable partner.
Pay Attention to what your customers are doing. You must know what is going on with relevant agencies and programs. Stay aware of budgets, ongoing programs, and current vendors. Understand and offer specific ways to fix your customer's under-performing programs, and ask specific questions that show an understanding of your customer's needs.
Copyright 2007-2010 Gaea L. Honeycutt. All rights reserved.

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